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Cancellation Policy

Booking Esthetics Appointments: 1. Esthetics appointments — including facials, body sculpting, contrast therapy, and laser hair removal — are booked as individual sessions or through a treatment package. All appointments require advance booking. 2. Your intake form must be completed before your first appointment in each treatment category. This is especially important for body sculpting, laser hair removal, and contrast therapy, which involve specific contraindications that we screen for in advance. 3. If your intake form reveals a condition that affects your treatment — such as pregnancy, a recent surgical procedure, active skin infection, certain medications, or cardiovascular conditions — your esthetician will reach out to discuss modified options or an appropriate deferral. Cancellations & Rescheduling: 1. We require 24 hours’ notice to cancel or reschedule an esthetics appointment. 2. Cancellations with 24 or more hours’ notice: your booking credit is returned in full, or your appointment is rescheduled at no charge. 3. To reschedule, please use the link in your confirmation email or contact us directly. We will always do our best to find you an alternative time that works. 4. No-shows for esthetics appointments are charged 100% of the treatment value. Treatment rooms are prepared and practitioners are scheduled based on confirmed bookings. 5. If you need to cancel and are within the 24-hour window, please still contact us. A late cancellation fee is better for everyone than a no-show charge, and it allows us to offer the time to another client. Pre-Treatment Guidelines: 1. Specific pre-treatment instructions will be included in your booking confirmation for relevant services. Please follow them carefully — they exist to protect your skin and ensure you get the best possible result. Consent and Informed Agreement: 1. Before certain treatments — including laser hair removal, dermaplaning, body sculpting, buccal massage, and contrast therapy — you will be asked to sign an informed consent form. This form confirms that you have been made aware of the procedure, its intended outcomes, and any relevant risks. 2. Consent is obtained at your first appointment for each treatment category and updated whenever there are material changes to the procedure or to your health history. 3. You have the right to withdraw consent at any time, including during a treatment. Please communicate any discomfort or concern to your practitioner directly.