Cancellation Policy

Before Your Appointment: Drink at least 1.5 litres of water on the day of your session. This is not optional — your lymphatic system needs adequate hydration to process what the treatment releases. A dehydrated client gets a significantly reduced result. Eat a light meal 1 to 2 hours before your session. Do not arrive on an empty stomach. Avoid alcohol for 24 hours before your appointment. Avoid anti-inflammatory medications such as ibuprofen on the day of treatment unless medically necessary. Arrive with clean, dry skin and no lotions or oils on the area being treated. Wear loose, comfortable clothing that allows easy access to the treatment area. Let us know before your session if you have started any new medications or experienced any health changes since booking. You Cannot Be Treated If: You are currently pregnant or breastfeeding. You have a pacemaker or metal implants in or near the treatment area. You have an active skin infection, open wound, or severe skin condition in the treatment area. You have been diagnosed with deep vein thrombosis (DVT). You are currently undergoing cancer treatment. You have had surgery in the past 7 days without physician clearance. Post-surgical contouring (our Post-Op Sculpt and Drain) requires a minimum of 7 days recovery or a letter from your surgeon. After Your Session: Drink at least 2 litres of water in the 24 hours after your session. This is the single most important thing you can do for your results. Avoid alcohol for 24 hours after treatment. Your liver is actively processing what the session has mobilised — alcohol adds unnecessary load. Avoid heavy meals and refined sugar for 24 hours after your session. Light walking after your session is encouraged. It supports lymphatic flow. Avoid intense exercise for 24 hours. Avoid saunas, steam rooms, and hot baths for 24 hours post-treatment. Dry body brushing between sessions supports lymphatic circulation and is recommended throughout your treatment series. Cancellations: We need at least 24 hours notice to cancel or reschedule. Cancellations with less than 24 hours notice are charged 50% of the session value. No-shows are charged 100% of the session value. If you need to cancel because you are unwell or have experienced a relevant health change — contact us. We will waive the fee. Treating a contraindicated condition is something we will never do, and we appreciate you communicating with us in advance.