This Privacy Policy describes how Reset Studio (“Reset Studio,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in the course of providing services, operating our business, and managing client relationships. This Policy is intended to comply with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applies to all individuals who interact with Reset Studio, including clients, members, and website users (collectively, “you” or “your”).

 

By accessing our services, booking appointments, purchasing memberships, or otherwise providing your personal information, you acknowledge and consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

 

Reset Studio may collect personal information that is reasonably necessary for the provision of its services and the operation of its business. Such information may include, but is not limited to, your name, email address, telephone number, and, where applicable, mailing address. In the course of processing payments and managing memberships, financial and transactional information may also be collected through secure third-party payment processors. Additionally, we may retain records relating to your appointments, service history, preferences, and communications with our team.

 

In certain circumstances, you may voluntarily provide information relating to your health or wellness, including skin conditions, sensitivities, or other relevant factors necessary for the safe and effective delivery of services. By providing such information, you expressly consent to its use for service-related purposes. While Reset Studio takes reasonable care in handling this information, it is provided at your discretion, and you acknowledge that you are responsible for the accuracy and completeness of any disclosures made.

 

Personal information is collected and used for purposes that include managing bookings and memberships, processing payments, communicating with you regarding appointments and services, enhancing your client experience, and improving our operations. Where consent has been provided, we may also use your contact information to send promotional communications, updates, or marketing materials. You may withdraw your consent to receive such communications at any time, subject to legal or contractual restrictions.

 

Reset Studio does not sell, rent, or trade personal information to third parties. However, we may disclose personal information to trusted third-party service providers who assist in the operation of our business, including booking platforms, payment processors, and administrative service providers. Such disclosures are limited to what is reasonably necessary, and we take steps to ensure that these providers maintain appropriate standards of confidentiality and data protection. We may also disclose personal information where required to do so by law, regulation, legal process, or governmental authority.

 

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, or alteration. Notwithstanding these measures, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure, and as such, Reset Studio does not warrant or guarantee absolute security of any information provided.

 

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When such information is no longer required, it will be securely deleted or anonymized in accordance with our internal practices.

 

You have the right, subject to applicable law, to request access to the personal information we hold about you and to request corrections where such information is inaccurate or incomplete. You may also request that your personal information be deleted, subject to any legal or contractual obligations that may require its retention. Requests of this nature must be submitted in writing and may require verification of identity.

 

Our website and digital platforms may use cookies or similar technologies to enhance user experience and collect information about usage patterns. This information is generally aggregated and does not personally identify users; however, it may be used to improve website functionality and performance. You may adjust your browser settings to refuse cookies, though this may impact certain features of the website.

 

From time to time, Reset Studio may include links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third parties, and you access them at your own risk.

 

Reset Studio reserves the right to amend or update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any updates will be made available through our official channels, and continued use of our services constitutes acceptance of the revised Policy.

 

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you are encouraged to contact Reset Studio directly.